FAQ
Frequently Asked Questions
Everything you need to know about shopping with ALTAY. Can't find your answer? Contact us directly.
How long does shipping take?
Order processing takes 1–3 business days. Standard shipping typically takes 7–20 business days depending on your location, and expedited shipping (where available) takes 5–10 business days. Exact estimates are shown at checkout before you pay.
Where does ALTAY ship?
We currently ship to the United States and Canada. International orders may be subject to customs fees or import duties charged by your country, which are the customer's responsibility. See our Shipping Policy for full details.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours after shipment for tracking information to update.
What payment methods do you accept?
We accept all major credit and debit cards, along with Google Pay where available. Payments are processed securely — your card details are never stored on our servers.
How do I find my size?
Each clothing product page includes specific measurements in the details section. Since fit can vary slightly between styles, we recommend checking the measurements listed on the exact item you're viewing rather than relying on general size labels alone.
What is your return policy?
We want you to be happy with your order. Please see our full Refund Policy for details on eligibility, timeframes, and how to start a return.
Can I cancel or change my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to accommodate changes or cancellations. Once an order has shipped, it can no longer be modified.
Are your beauty products safe for sensitive skin?
Each product page lists key ingredients and formulation details. If you have specific allergies or sensitivities, we recommend reviewing the ingredient list before purchasing, and patch-testing any new product before full use.
Do you offer discount codes?
Yes — sign up for our newsletter or follow us on social media to hear about current promotions and new arrivals first.
How do I contact customer support?
Visit our Contact page to send us a message directly, or reach out via the contact details listed there. We typically respond within 1–2 business days.