Refund policy

Refund & Return Policy

We want you to be happy with your order. If something isn't right, here's how returns and refunds work.

Return Window

You have 30 days from the date you receive your order to request a return. Items must be unworn, unwashed, and in their original condition with tags attached.

How to Start a Return

Email support@altaycenter.com with your order number and the item(s) you'd like to return. We'll confirm your return and provide instructions, including the return address.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days.

Non-Returnable Items

For hygiene reasons, intimates, swimwear, and beauty products that have been opened or used cannot be returned unless defective.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us at support@altaycenter.com within 7 days of delivery with a photo of the issue, and we'll make it right at no cost to you.

Questions

Reach us anytime at support@altaycenter.com — we typically respond within 1–2 business days.